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Privacy Policy

TRADUCENDO LTD WEBSITE

Who is the data controller?

  • The DATA CONTROLLER is: Traducendo Co. Ltd
  • Postal address: Northlink Business Centre, Level 2, Triq Burmarrad, Naxxar, Malta
  • Email: traducendo@traducendo.net
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What kind of data do we process?

Depending on the products, services or features you wish to avail of at any given time, we will need to process certain types of data. This data will generally fall into one of the following categories:
  • Data about your identity (e.g. your first name, last name, language, country you are interacting with us from, contact details, etc.).
  • Financial and transactional information (e.g. your payment or card details, information about your purchases, orders, returns, etc.).
  • Connection, geolocation and browser data (if you are interacting with us from your mobile phone, for example).
  • Data about your tastes and preferences.
Note that when we ask you to enter your personal data to grant you access to a certain feature or service of the Website, we will mark some fields as mandatory, as this information is required to provide you with the service or to grant you access to the feature in question. Please note that if you choose not to provide us with this information, you may not be able to complete your registration as a user, or you may not be able to avail yourself of these services or features.

For what purpose do we process your personal data?

Depending on how you interact with our Website, we will process your personal data for the following purposes:

1. For the drawing up, fulfilment and performance of the sales contract

This purpose includes the processing of your data primarily to:
  • Contact you with updates or informational communications related to the services purchased, including sending you surveys about the quality of the services provided.
  • Manage the payment of the services you purchase, regardless of the payment method used.
  • Activate the necessary mechanisms to prevent potential fraud against you or us during the purchase process. If we consider that the transaction may be fraudulent, this procedure may result in the transaction being blocked.
  • Invoice and provide you with receipts, invoices and any other document evidencing payment for the services provided.

2. For the handling of applications and requests you make through the various means incorporated into our Website

We only process personal data that is strictly necessary to manage or resolve your application or request.

3. For the handling of your legal queries

We will process your personal data to respond to your legal queries raised through the form on the Website. Such processing may involve the communication of your data to law firms with which Traducendo Co. Ltd has a partnership agreement to enable the performance and proper fulfilment of the legal advice contract.

4. For social media management

If you follow us or contact us through the various social networking sites on which we are present, we will process the data you provide to us through these sites for the sole purpose of responding to your messages or comments and managing our contact list.

5. Usability and quality analysis for the improvement of our services (cookies)

If you access our Website, we inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Website for us to make improvements to it. We also occasionally undertake measures and surveys on quality to know the degree of satisfaction of our clients and users and to identify areas for improvement.

What is the lawful basis for processing your data?

The lawful basis that allows us to process your personal data also depends on the purpose for which we process it, which means there are different legal bases under the following purposes:

1. Drawing up, fulfilment and performance of the sales contract

The processing of your data is necessary for the performance of the sales contract binding us to you. We believe that the processing of this data is positive for all parties involved in the payment of purchase and in particular for you, as it enables us to put in place appropriate measures to protect you against fraud attempts by third parties.

2. Customer service

We consider that we have a legitimate interest in handling the applications or queries that you submit to us through the various available means of contact. We believe that the processing of this data is also beneficial to you insofar as it allows us to assist you appropriately and resolve the queries raised. When you contact us, particularly for the management of incidents related to the product purchased through the Website, processing is necessary for the performance of the sales contract. When your query is related to the exercise of the rights described below, or to legal claims related to our products or services, we have a lawful basis for processing your data to comply with our legal obligations.

3. Legal queries

The lawful basis for handling your legal query is the performance of a contract or preliminary contract for the execution of the service, as well as your consent.

4. Marketing

The legal basis for processing your data for marketing purposes is your consent.

To show you personalised information, we consider that we have a legitimate interest in profiling the information we have about you (browsing, preferences or purchase history) and the personal data you have provided us with, such as age range or language, as we believe that the processing of this data is also beneficial to you because it improves your user experience and gives you access to information tailored to your preferences.

5. Social media

The lawful basis is the informed consent to respond to queries raised through the social networking site, as well as the moment at which you follow us and wish to be part of our contact list.

6. Usability and quality analysis

We consider that we have a legitimate interest to analyse the usability of the Website and the degree of user satisfaction, as we believe that the processing of this data is also beneficial to you because the purpose is to improve the user experience and offer a higher-quality service.

How long will we keep your data?

1. Drawing up, fulfilment and performance of the sales contract

We will process your data for as long as is necessary to manage your purchase of products or services and for one year thereafter to avoid possible errors or misunderstandings. In some instances, we will only process certain data for as long as you choose, as is the case with payment (credit card) details that you have asked us to store for possible future purchases.

2. Customer service

We will process your data for as long as necessary to handle your application or request.

3. Legal queries

We will process your data for as long as is necessary to manage the service and, thereafter, for the legal timeframes set out by law.

4. Marketing

We will process your data until you unsubscribe. If you participate in promotional activities, we will keep your data for six months following the end of the activity.

Although we process your data only for as long as is strictly necessary to fulfil the corresponding purpose, we will subsequently keep the data duly stored and protected for as long as liabilities resulting from the processing may arise, in compliance with the regulations in force at any given time. Once the prescriptive period has expired in each case, we will delete the personal data.

6. Social media

We will process your data for as long as is necessary to handle your application or request and for as long as you are a follower of our profile.

Will we share your data with third parties?

To fulfil the purposes set out in this Privacy Policy, we may need to allow third parties, who support us in the services we offer, to access your personal data. These parties are listed below:

Financial institutions

What are your rights when you provide us with your data?

We undertake to respect the confidentiality of your personal data and to guarantee that you can exercise your rights. You may exercise these rights free of charge by sending an email to gabriele@traducendo.net, indicating the reason for your application and the rights you wish to exercise. If we consider it necessary, we may request a copy of a document proving your identity. In particular, regardless of the purpose or lawful basis according to which we process your data, you have the right to:
  • Ask us for access to the data we hold about you.
  • Ask us to rectify the data we hold about you. Note that when you voluntarily provide us with your personal data through any means, you are declaring that it is true and accurate, and you undertake to notify us of any changes or modifications to this data.
  • Ask us to erase your data insofar as it is no longer necessary for the purpose for which we processed it as previously advised to you, or insofar as we no longer have the lawful basis to do so.
  • Ask us to restrict the processing of your data, which means that in certain cases you may ask us to suspend the processing of the data temporarily or to keep it longer than necessary in case you need it. If you have provided us with your consent to the processing of your data for any purpose, you also have the right to withdraw your consent at any time.
  • Moreover, where the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.
Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, namely the Maltese Office of the Information and Data Protection Commissioner.

Changes to our Privacy Policy

As we deem appropriate, we may from time to time change the information contained in this Privacy Policy. If we do so, we will notify you in a variety of ways through the Website, or we will email you when the change in question is relevant to your privacy, so that you can review the changes, assess them and, if appropriate, object to or unsubscribe from any service or feature.

Information about cookies

We use cookies and similar devices to facilitate your browsing experience on the Website, to know more about how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other relevant information.

Would you like us to contact you to discuss your project and answer your queries?

Enter your details and our team will be in touch as soon as possible. Note that this could be from our WhatsApp number +356 7922 2886, from our phone number +39 351 73 66 493 or via email traducendo@traducendo.net.
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